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ITIL Certification Guide Overview And Career Paths. ITIL is the de facto standard for IT service management frameworks. In this certification guide we cover ITILs current certifications and training options as well as ITIL related careers. ITIL, originally an acronym for Information Technology Infrastructure Library, is the preeminent framework for managing IT service delivery around the world. ITIL defines a service lifecycle model that prescribes specific processes and activities during the design, development, delivery and support of IT services. For the purposes of this discussion, IT services are any IT activities that deliver business value to a companys end users and customers. Examples of IT services include centralized corporate email and corporate websites based on back end IT processes, such as server and network administration. By adopting the ITIL framework, companies ensure that their services are delivered according to a set of consistent, well defined processes that incorporate best practices, resulting in a predictable level of service for users. The benefits of ITIL include reduced cost of service development and deployment, improved customer satisfaction with service delivery, increased productivity from IT personnel, quality improvements, better management metrics of services and increased flexibility in adapting services to changing business requirements. How can one argue with any of that ITIL Certification Program Overview. In July 2. 01. 3, ownership of ITIL was transferred to AXELOS, which maintains the ITIL framework and accredits training and examination institutes. Service Offerings And Agreements Training Courses' title='Service Offerings And Agreements Training Courses' />Grow customer loyalty and revenues across all customer interactions. See how customer service, contact, and call center software from SAP can help. Build a solid foundation in the government wide requirements, agency regulations, and grants management best practices you need to manage federal dollars effectively. SecureNinjas CompTIA Security training and certification boot camp in Washington, DC Dulles, VA and San Diego, CA designates knowledgeable professionals in the. Apprenticeships are an Ofsted Grade 1 Outstanding national company with over 38 training academies across the United Kingdom. We offer Apprenticeships in. We are a service management organization who offer a comprehensive range of ITIL training other professional services. Visit today for more information. Hundreds of ITIL Accredited Training Organizations ATOs are available to deliver training, and ITIL certification exams are administered at the end of a training course or by an Examination Institute EI, many of which work directly with the ATOs. ITIL offers five different certification levels Foundation. Practitioner. Intermediate Service Lifecycle and Service Capability categoriesExpert. Master. Be aware that ITIL uses a credit system for the Foundation through Expert levels, in which each certification earns a certain number of credits. Ultimately, a total of 2. ITIL Expert certification. The ITIL Master has its own set of requirements, which youll read about shortly. The following graphic shows the structure of the certification scheme and corresponding credits. Image source https www. MORE IT Career Paths Certification Guides
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MORE Best IT Training. MORE All IT Careers Content. What Is ITIL Before you read on for certification details, its important to understand how the ITIL IT service frameworks is structured and what it has to offer. ITIL was first developed in Great Britain in the 1. IT services used by government agencies. From that inauspicious start, ITIL has been adopted, revised and expanded into a comprehensive framework for managing IT service delivery in companies of all sizes and industries. IT has become a mission critical service delivery mechanism for companies that rely on complex computing resources to keep their businesses operating and generating revenue. ITIL allows companies to define and implement a documented, repeatable process that assists them in staying focused on the large and small details involved in rolling out new IT services and managing those services afterward. The ITIL service lifecycle consists of five practice areas or phases, with supporting principles within each phase Service Strategy This phase focuses on defining services as strategic assets, and then maintaining and implementing the strategy. Service Strategy principles address business processes, corporate governance and compliance, policies, corporate culture, and decision making, and ensure that the business is geared for service improvement. Steam Secret World Slow on this page. Service Design This phase includes the assessment of business management processes service level, availability, capacity, etc. Service Transition This phase covers the transition from development to production operations, including testing and quality control. Service Operation This phase defines how to manage services once in production. It addresses service operation processes, such as event management, access management, incident response, the application lifecycle and helpdesk support. Continuous Service Improvement This phase defines new requirements to the preceding phases of ITIL based on operational feedback and service levels. It helps to ensure that policies and procedures are followed, that service level agreements are met, and the like. Dont let the scope of ITIL scare you away from the overall value afforded by this comprehensive lifecycle for IT services. The ITIL framework gives companies the structure and discipline required to design, develop, deliver and manage new or improved services in a timely manner and, most importantly, on budget. Before ITIL, a lack of service management discipline and expertise led many IT projects to suffer budget overruns, veer off course or fail outright due to scope creep, mismanagement and a lack of repeatable results. ITIL solves these problems quite nicely and is considered to be the pre eminent standard for IT service management frameworks. ITIL Foundation Certification. The ITIL Foundation certification covers the basics of ITIL and is where most newbies start the process of learning ITIL and becoming certified. The certification has no prerequisites and anyone with an interest in the subject matter can sit for the exam. Although the certification covers all of the five practice areas of the ITIL service lifecycle, including how the different lifecycle stages are linked to one another, an IT pro who completes the ITIL Foundation level will need to get to the Practitioner or Intermediate levels before being able to qualify for service management positions. ITIL Practitioner. The ITIL Practitioner is the newest entry to the ITIL certification scheme, with the exam offered for the first time in February 2. An ITIL Practitioner is capable of explaining how to use the ITIL framework to support business objectives, and focuses on organizational change management, communications, and measurement and metrics. The ITIL Practitioner is considered the next step after achieving the ITIL Foundation which is a prerequisite and emphasizes the ability to adopt, adapt and apply ITIL concepts in an organization. Although the Practitioner certification is not required for any upper level ITIL credentials, it earns three credits toward the ITIL Expert certification. For more information about the ITIL Foundation certification, browse our Best Help Desk Certifications article. ITIL Intermediate. The ITIL Intermediate is module based, each of which focuses on a different aspect of IT service management. Modules are categorized as either Service Lifecycle or Service Capability. The Service Lifecycle modules are Service Strategy SSService Design SD Service Transition STService Operation SOContinual Service Improvement CSIThe Service Capability modules are Operational Support and Analysis OSAPlanning, Protection and Optimization PPORelease, Control and Validation RCVService Offerings and Agreements SOATo enable candidates to meet their own career goals, AXELOS lets you achieve qualification in one category or by choosing modules from both categories.